USE CASE 5 | Buy Goods | |
Goal in Context | Buyer issues request directly to our company, expects goods shipped and to be billed. | |
Scope & Level | Company, Summary | |
Preconditions | We know Buyer, their address, etc. | |
Success End Condition | Buyer has goods, we have money for the goods. | |
Failed End Condition | We have not sent the goods, Buyer has not spent the money. | |
Primary,
Secondary Actors |
Buyer, any
agent (or computer) acting for the customer.
Credit card company, bank, shipping service |
|
Trigger | purchase request comes in. | |
DESCRIPTION | Step | Action |
1 | Buyer calls in with a purchase request | |
2 | Company captures buyer’s name, address, requested goods, etc. | |
3 | Company gives buyer information on goods, prices, delivery dates, etc. | |
4 | Buyer signs for order. | |
5 | Company creates order, ships order to buyer. | |
6 | Company ships invoice to buyer. | |
7 | Buyers pays invoice. | |
EXTENSIONS | Step | Branching Action |
3a | Company is out of one of
the ordered items: 3a1. Renegotiate order. |
|
4a | Buyer pays directly with
credit card: 4a1. Take payment by credit card (use case 44) |
|
7a | Buyer returns goods: 7a. Handle returned goods (use case 105) |
|
SUB-VARIATIONS | Branching Action | |
1 | Buyer may use phone in, fax in, use web order form, electronic interchange | |
7 | Buyer may pay by cash or money order check credit card |